Privacy Policy
Introduction:
At REPL, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.
Information We Collect:
- Personal details (name, email, contact number, address).
- Payment information for order processing.
- Usage data (cookies, IP address, browsing activity).
How We Use Your Information:
- To process and fulfill orders.
- For customer support and communication.
- To improve our services and user experience.
Third-Party Sharing:
We only share information with trusted service providers for payment processing, shipping, and analytics. We do not sell or rent your personal data.
User Rights:
You may access, update, or delete your personal information by contacting us.
Contact Information:
For privacy-related inquiries, email us at [[email protected]]
Terms and Conditions
Scope:
These terms govern your use of our website and services.
User Responsibilities:
- Ensure accurate information during registration and checkout.
- Comply with applicable laws and regulations.
- Avoid misuse of the platform, including fraudulent activities.
Order Processing:
Orders are subject to stock availability and payment verification. We reserve the right to cancel orders for any reason, including pricing errors.
Pricing and Taxes:
All prices are listed in INR and inclusive of applicable taxes unless otherwise stated.
Intellectual Property:
All content on this website is the property of REPL. Unauthorized use is prohibited.
Dispute Resolution:
Any disputes will be resolved under the jurisdiction of Surat, India.
Return and Refund Policy
Eligibility for Returns:
- Products must be unused and in original packaging.
- Returns must be initiated within 7 days of delivery.
Process:
- Contact our support team at [[email protected]].
- Ship the product to the address provided by our team.
Refunds:
- Refunds will be processed within 7-10 business days after inspection.
- Shipping charges are non-refundable.
Shipping Policy
Delivery Areas:
We deliver across India to both B2B and B2C customers.
Delivery Time:
- Standard delivery: 3-7 business days.
- Express delivery: 1-3 business days (additional charges apply).
Shipping Charges:
- Free shipping for orders above ₹10,000.
- For orders below ₹10,000, charges vary based on location.
Tracking:
Once your order is shipped, you will receive a tracking link via email or SMS.
Cancellation Policy
Customer-Initiated Cancellations:
- Orders can be canceled before shipment by contacting us at [[email protected]]
- Prepaid orders will be refunded within 5-7 business days.
Company-Initiated Cancellations:
We reserve the right to cancel orders due to unforeseen circumstances, including stock unavailability or incorrect pricing. A full refund will be issued in such cases.
Warranty Policy
Coverage:
Warranty terms vary by product and brand. Refer to the manufacturer’s warranty details provided with the product.
Claim Process:
- Contact the manufacturer or our support team for assistance.
- Provide proof of purchase and warranty documentation.
Exclusions:
Warranty does not cover damages due to misuse, unauthorized repairs, or external factors.
Customer Support Policy
Support Channels:
- Email: [[email protected]]
- Phone: +91-97311 91276
Hours of Operation:
Monday to Saturday, 9:00 AM to 6:00 PM IST.
Resolution Time:
We aim to resolve queries within 24-48 hours.
Cookie Policy
What Are Cookies?
Cookies are small files stored on your device to enhance your browsing experience.
How We Use Cookies:
- To save your preferences.
- For analytics and personalized recommendations.
Managing Cookies:
You can manage or disable cookies through your browser settings. Note that some features may not function correctly if cookies are disabled.
Security Policy
Data Protection:
We use industry-standard encryption and secure servers to protect your data.
Fraud Prevention:
Suspicious transactions are monitored, and necessary actions are taken to ensure security.
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For any questions or clarifications regarding our policies, feel free to contact us at [[email protected]].